Refund Policy
At OCE Sales, we pride ourselves on precision manufacturing. Our refund policy is designed to protect the integrity of our custom production schedules.
48-Hour Cancellation Window
We offer a full refund only within the first 48 hours of placing your order. This window allows you to reconsider your purchase before our manufacturing team begins processing and sourcing high-grade components for your machine.
Active Production Status
Once a product enters the production cycle (after the initial 48-hour window), we do not offer any refunds or cancellations. Each machine is prepared to specific industrial standards, and resources are allocated immediately to ensure timely delivery.
Transit & Non-Delivery Protection
Your investment is protected during the journey. We offer a full refund if your machine:
Post-Delivery Completion
After the machine has been successfully delivered and signed for at your location, we offer no refunds. We encourage all customers to inspect their equipment thoroughly upon arrival to ensure it meets the professional standards expected.
Questions about your order? Contact our support team.